What we do
Good people.
Better processes.
A stronger operation.
Start with the part of your operation that needs attention. We bring the people, systems and day-to-day ownership together around your business.
Dedicated customer support
Experienced people who learn your products, speak in your voice, and own the conversation from first message to resolution.
Voice & sales support
Inbound and outbound calls, product guidance and order follow-up from people trained on your offer and boundaries.
Gorgias implementation
Connect your channels, organise routing and configure practical workflows. Launch with a tested workspace and a team that knows how to use it.
Back-office & CX operations
Order and account administration, operational reporting and better workflows. Give the work behind customer conversations a clear owner.
AI & workflow automation
Put automation to work on well-defined tasks, with reliable handovers when customers need a person.
Retention & service quality
Handle difficult moments with judgment, fair options and a quality standard that goes beyond closing tickets.
Fits into your world
Your tools.
Our working knowledge.
A support partner should fit your operation. Choose a platform to explore how we can work inside it.
Helpdesk & automation
A workspace designed around the work.
Connect the agreed channels and commerce context, then give agents clear queues, useful macros and tested escalation paths.
- Workspace setup & migration scope
- Routing, ticket fields & response macros
- Suitable AI guidance & human handovers
The scope depends on your platform, permissions and integrations. Platform experience does not imply a vendor partnership.
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setup