Define the conversation
Agree which calls we handle, the information agents need and the decisions they can make.
Calls & customer decisions
A capable voice for your business.
Give customers a person who can explain, follow up and help them make an informed decision. We scope voice and sales-support work around your products, languages and customer journey.
Does this sound familiar?
01
Customers need a conversation before they can decide.
02
Your internal team keeps covering support calls.
03
Follow-ups disappear between sales and customer service.
What we can take on
Clear work.
Clear ownership.
- Inbound and outbound customer calls within the agreed scope
- Product guidance and pre-purchase questions
- Order follow-up and approved customer outreach
- Brand-specific call scripts and escalation guidance
- Call quality review and coaching
- Activity and outcome reporting against agreed measures
The exact deliverables, permissions and coverage are agreed in your proposal.
How we approach the work
Built for your
day-to-day reality.
Prepare the people
Train on your products, customer questions, call guidance and handovers.
Review what happens next
Review call quality, follow-up ownership and useful outcomes for customers and your team.
Connected services
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz