Access matched to the work
Identify the systems and permissions each role needs. Agree who authorises access, how exceptions are handled and how access is removed at the end of the engagement.
Data & responsibility
Customer data and sensitive workflows deserve specific answers. We agree the access, responsibilities and processing arrangements required for your engagement before work begins.
Identify the systems and permissions each role needs. Agree who authorises access, how exceptions are handled and how access is removed at the end of the engagement.
Define confidentiality, data-processing responsibilities, approved systems and escalation contacts in the relevant agreements. Review the delivery model against your procurement requirements.
Make the team’s authority explicit. Financial advice, sensitive account changes, payments and other restricted actions require their own controls and qualified ownership.
Tell us what evidence your security review requires. We discuss the actual controls and documentation available for your scope, rather than substituting a generic security label.
Share your access requirements, data categories, permitted processing locations and the documents your team needs. We’ll review the fit before agreeing to the work.
A practical first conversation
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsDiscuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setup