Learn the context
We review real conversations, product knowledge, customer expectations and the decisions agents are allowed to make.
People & coverage
Support that feels like your own team.
Give your customers a dependable point of contact, and give your internal team the space to focus. We build support around your actual workload, channels and standards.
Does this sound familiar?
01
The queue grows faster than your team.
02
Founders and specialists keep covering frontline tickets.
03
Support quality changes from agent to agent.
What we can take on
Clear work.
Clear ownership.
- Dedicated agents trained on your brand and product
- Email, live chat, social and voice coverage scoped to demand
- Clear ownership for complaints and complex conversations
- Team leadership, quality reviews and coaching
- A reporting rhythm tied to your service objectives
- Documented handovers and escalation boundaries
The exact deliverables, permissions and coverage are agreed in your proposal.
How we approach the work
Built for your
day-to-day reality.
Build your team
We agree the language, schedule and experience required, then train and calibrate against your own examples.
Own the operation
We manage day-to-day delivery, review quality and surface the issues your product and operations teams need to fix.
Connected services
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz