B2B commerce & distribution
Keep orders and business relationships moving.
Order administration, account enquiries and partner follow-up, with clear handovers between customer service, sales and operations.
Talk about your operationReliable administration. A dependable point of contact.
THE CONTEXT CHANGES. THE CARE DOESN’T.Where we help
The work behind
the experience.
- Business-customer order processing
- Customer account administration
- Payment-status follow-up within agreed permissions
- Product availability and order updates
- Complaints and internal coordination
Business customers need continuity and accurate follow-through. Our Anex experience spans B2B and B2C communication, orders, customer accounts, payment follow-up and monthly reporting. SHEKO work also includes Swiss B2B orders.
Inside your existing operation
Start with the tools
you already trust.
Access, responsibilities and data handling are agreed before the team begins.
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setup